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Support Center

ICTPBX support center

Everything you need to set up, manage, and get the most out of your cloud PBX system.

📘 Complete Guides
Full role-based user guides and resources.
📞Install and make first callInstall the softphone and place your first call 🚀Getting Started GuideInstall the softphone and make your first call, end to end 📋Feature ListComplete ICTPBX feature list 🛡️Admin GuideSuper Admin platform administration
💼Tenant GuideTenant Admin setup and management 🙋End-User GuideExtension user quick reference 🔌REST API ReferenceEndpoint reference for the ICTPBX REST API 🎬VideosWatch step-by-step tutorials
💬SMS & MessagingTwo-way SMS inbox and bulk SMS campaigns over SignalWire 🤖AI Voice AgentManage the PBX by phone in plain language, just dial *99
🚀 Getting Started
New to ICTPBX? Start here.
📚IntroductionPlatform overview, architecture, and key capabilities 🔑Getting StartedLog in, understand your role, and navigate the portal 👤My AccountView SIP credentials, set DND, Follow Me, and fax email
✨ Featured Capabilities
Newest ICTPBX features, explained.
📲Zero-Touch ProvisioningIP phones fetch SIP config by MAC on boot; roll out a whole fleet with DHCP option 66. ☎️Click-to-CallPlace a call from the browser; the server rings your extension, then bridges it. ⭐Feature CodesStar codes for voicemail, DND, call forward, pickup, and call transfer.
🔄Call TransferBlind or attended transfer from the softphone, a desk phone, or a star code. 📱Install as AppInstall ICTPBX as a desktop or mobile app that opens in its own window and self-updates. 🛡️Fraud & Credit ControlsCap concurrent calls per tenant to limit toll fraud, with low-credit alerts.
💼 Tenant Administration
Manage your PBX – extensions, routing, queues, fax, and more.
👥User ManagementCreate and manage user accounts with role-based access 📞ExtensionsAdd SIP extensions for phones, softphones, and fax 📱DevicesRegister desk phones and ATA adapters for zero-touch provisioning
📸Ring GroupsRing multiple extensions simultaneously or in sequence 📋Call QueuesQueue callers with hold music, ring strategies, and agent tiers 🔢IVR MenusBuild multi-level auto-attendant menus with digit routing
📬VoicemailPer-extension voicemail boxes with email audio delivery 🎤Conference RoomsHosted audio bridges with PIN access and live participant control 📥Inbound RoutesMap DID phone numbers to extensions, queues, IVRs, or voicemail
🔢DID NumbersManage and assign direct inward dial phone numbers 🔄Call FlowsAutomate day/night routing with business hours schedules 🕐Time ConditionsDefine business hours and holiday schedules for call routing
📍Follow MeCascade call forwarding to multiple phones with delay and timeout 🚫Call BlockBlock unwanted callers and number patterns at the dialplan level 🎵Music on HoldUpload and manage hold music per queue or ring group
🌐Gateways (SIP Trunks)Connect VoIP providers and manage SIP trunk credentials ⭐Feature CodesStar-code reference for voicemail, DND, call pickup, and recording 💻WebRTC SoftphoneMake and receive calls directly in your browser – no app needed
📡Realtime MonitorLive view of active calls with hang-up, hold, and transfer controls 📤Outbound FaxSend faxes as PDFs directly from the portal 📨Inbound FaxReceive faxes as PDFs delivered to your email address
📄Fax Settings & Cover PagesConfigure outbound caller ID, fax header, and reusable cover page templates 📊PBX CDR ReportsFull call detail records from FreeSWITCH with download and export 📈Billing & UsageMonitor quota usage, credit balance, and resource limits
🛣️Outbound RoutesMatch dialed-number patterns to SIP trunks with per-route caller ID and failover gateways 📠Bulk Fax CampaignsSend one fax document to many recipients with per-recipient delivery tracking 📇Fax Contacts, Groups & DNCKeep a fax address book, reusable groups, and a Do Not Contact list for compliant sends
⚙️ System Administration
For service providers – installation, tenants, billing, and platform management.
🏢Tenant ManagementProvision and manage business customer tenants 🎨Branding & White-LabelPer-tenant logo, login page, and portal customization 📦Billing PackagesDefine service tiers with resource slots and usage quotas
🔗Billing SubscriptionsAssign and change service packages per tenant 💳Billing PaymentsRecord credit payments and view tenant payment history 📋ICTCore CDR & ReportsAPI-layer call and fax records with statistics summaries
📝Activity LogAudit trail of all portal actions, logins, and config changes 📢AnnouncementsPush maintenance notices and updates to users on login 🏗ArchitecturePlatform overview, components, ports, and data flow
🔧InstallationStep-by-step server setup guide 📄ICTCore ConfigurationConfigure REST API, JWT keys, and database connections 🗃PBX DatabasePostgreSQL config and key PBX tables reference
🔋FreeSWITCH ConfigSIP profiles, ESL, logs, and media storage settings 💾Backup & RestoreDatabase and file backup schedules and restore procedures

Ready to Deploy ICTPBX?

Get the full open source PBX platform – multi-tenant management, voice, fax, and WebRTC on one installation. Self-hosted, no per-user fees, fully open source.

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Monitoring across every tenant

On a multi-tenant PBX a single gateway dropping out is not one customer’s problem, it is every tenant behind that route at once. By the time the calls start coming in, it has usually been down for a while.

Monitoring comes with a yearly support plan and watches gateway states, SIP reachability from outside, the services underneath and the resources they run on. A critical fault raises a ticket on your account with a recovery notice when it clears. What it checks, and what it leaves on the dashboard.