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Support Center

ICTPBX support center

Everything you need to set up, manage, and get the most out of your cloud PBX system.

📘 Complete Guides
Full role-based user guides and resources.
📞Install and make first callInstall the softphone and place your first call 🚀Getting Started GuideInstall the softphone and make your first call, end to end 📋Feature ListComplete ICTPBX feature list 🛡️Admin GuideSuper Admin platform administration
💼Tenant GuideTenant Admin setup and management 🙋End-User GuideExtension user quick reference 🔌REST API ReferenceEndpoint reference for the ICTPBX REST API 🎬VideosWatch step-by-step tutorials
💬SMS & MessagingTwo-way SMS inbox and bulk SMS campaigns over SignalWire 🤖AI Voice AgentManage the PBX by phone in plain language, just dial *99
🚀 Getting Started
New to ICTPBX? Start here.
📚IntroductionPlatform overview, architecture, and key capabilities 🔑Getting StartedLog in, understand your role, and navigate the portal 👤My ExtensionSee your SIP credentials and set Do Not Disturb and your fax delivery email. Follow Me has its own page under PBX → Follow Me.
✨ Featured Capabilities
Newest ICTPBX features, explained.
📲Zero-Touch ProvisioningIP phones fetch their SIP config by MAC on boot. Bind a Line to an extension first, then use DHCP option 66 for a whole fleet. ☎️Click-to-CallPlace a call from the browser; the server rings your extension, then bridges it. ⭐Feature CodesDial *99 and your mailbox number to check voicemail, or *99 for the AI Voice Agent.
🔄Call TransferBlind or attended transfer from the softphone or a desk phone. 📱Install as AppInstall ICTPBX as a desktop or mobile app that opens in its own window and self-updates. 🛡️Fraud & Credit ControlsCap concurrent calls per tenant to limit toll fraud, with low-credit alerts.
💼 Tenant Administration
Manage your PBX – extensions, routing, queues, fax, and more.
👥User ManagementCreate and manage user accounts with role-based access 📞ExtensionsAdd SIP extensions for phones, softphones, and fax 📱DevicesRegister desk phones and ATA adapters for zero-touch provisioning
📸Ring GroupsRing multiple extensions simultaneously or in sequence 📋Call QueuesQueue callers with hold music, ring strategies, and agent tiers 🔢IVR MenusBuild multi-level auto-attendant menus with digit routing
📬VoicemailPer-extension voicemail boxes with email audio delivery 🎤Conference RoomsHosted audio bridges with PIN access and live participant control 📥Inbound RoutesSend each DID number to an extension, ring group, IVR menu or voicemail
🔢DID NumbersManage and assign direct inward dial phone numbers 🔄Call FlowsSwitch a number between its day and night destinations by hand or with a feature code 🕐Time ConditionsRoute calls by time of day and day of week
📍Follow MeCascade call forwarding to multiple phones with delay and timeout 🚫Call BlockBlock unwanted callers and number patterns at the dialplan level 🎵Music on HoldUpload and manage hold music per queue or ring group
⭐Feature CodesThe read-only list of dial codes, including *99 for voicemail 💻WebRTC SoftphoneMake and receive calls directly in your browser – no app needed 📡Realtime MonitorLive view of active calls with hang-up, hold, and transfer controls
📤Send FaxFax a PDF, TIFF, image or Word file straight from the portal 📨Receive FaxReceive faxes as PDFs delivered to your email address 📄Fax Settings & Cover PagesSet your default cover page and retry interval, and keep reusable cover pages
📊PBX CDR ReportsPBX call records with date and direction filters, for the Super Admin 📈Billing & UsageMonitor quota usage, credit balance, and resource limits 🛣️Outbound RoutesSend voice, fax or SMS out through a trunk, matched by destination region or country
📠Bulk Fax CampaignsSend one fax document to many recipients with per-recipient delivery tracking 📇Fax Contacts, Groups & DNCKeep a fax address book, reusable groups, and a Do Not Contact list for compliant sends
⚙️ System Administration
For service providers – installation, tenants, billing, and platform management.
🏢Tenant ManagementProvision and manage business customer tenants 🎨Branding & White-LabelPer-tenant logo, login page, and portal customization 📦Billing PackagesSet PBX slot limits and the free minutes and fax pages included each month
🔗Billing SubscriptionsAssign and change service packages per tenant 💳Billing PaymentsRecord credit payments and view tenant payment history 📋CDR ReportsCall and fax detail records
📝System ActivitiesA log of activity in the portal 📢AnnouncementsPush maintenance notices and updates to users on login 🏗ArchitecturePlatform overview, components, ports, and data flow
🔧InstallationOne-command install on a fresh Rocky Linux 9 server 📄ICTCore ConfigurationConfigure REST API, JWT keys, and database connections 🗃PBX DatabasePostgreSQL config and key PBX tables reference
🔋FreeSWITCH ConfigSIP profiles, ESL, logs, and media storage settings 💾Backup & RestoreDatabase and file backup schedules and restore procedures 🌐SIP TrunksConnect your carrier step by step under Routing → Trunks. Only the Super Admin can add trunks.

Ready to Deploy ICTPBX?

Get the full open source PBX platform – multi-tenant management, voice, fax, and WebRTC on one installation. Self-hosted, no per-user fees, fully open source.

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Monitoring across every tenant

On a multi-tenant PBX a single gateway dropping out is not one customer’s problem, it is every tenant behind that route at once. By the time the calls start coming in, it has usually been down for a while.

Monitoring comes with a yearly support plan and watches gateway states, SIP reachability from outside, the services underneath and the resources they run on. A critical fault raises a ticket on your account with a recovery notice when it clears. What it checks, and what it leaves on the dashboard.