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ICTPBX Support Center
Everything you need to set up, manage, and get the most out of your cloud PBX system
🚀 Getting Started
New to ICTPBX? Start here.
📚IntroductionWhat is ICTPBX and what can it do 🔒Logging InAccess the portal and understand user roles 📊Dashboard OverviewNavigate the dashboard and main menu
💼 Tenant Administration
Manage your organisation’s PBX — extensions, routing, queues and more.
👥User ManagementCreate and manage user accounts and permissions 📞ExtensionsSet up SIP extensions for phones and softphones 📱DevicesRegister and auto-provision SIP phones
📸Ring GroupsRing multiple extensions simultaneously or in sequence 📋Call QueuesQueue callers with hold music and agent assignment 🔢IVR MenusBuild multi-level auto-attendant menus
📬VoicemailPer-extension voicemail with email delivery 🎤ConferencesMulti-party conference bridges with PIN access 🕐Time ConditionsRoute calls based on business hours
🔄Call FlowsToggle call routing on/off with a feature code 🚫Call BlockBlock unwanted callers and number patterns 📍Follow MeForward calls to external numbers automatically
🎵Music on HoldManage audio played to callers on hold 🌐GatewaysConnect SIP trunks and VoIP providers 🖂Inbound RoutesMap phone numbers (DIDs) to extensions or IVRs
📈Billing & UsageMonitor usage, limits, and PBX object quotas
⚙️ System Administration
For ICT staff — installation, configuration, and maintenance.
🏗ArchitectureSystem overview, components, ports, and data flow 🔧InstallationStep-by-step server setup on Rocky Linux 📄ICTCore ConfigurationConfigure REST API, JWT keys, and database
🗃PBX DatabasePostgreSQL config and key PBX tables reference 🔋FreeSWITCH ConfigSIP ports, ESL, logs, and media storage 🏢Tenant ManagementCreate and manage tenant organisations
💾Backup & RestoreDatabase and file backup schedules and procedures
📚 Full Technical Documentation
Access the complete ICTPBX user guide with built-in search, dark mode, code examples, and detailed reference for every feature.
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