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Time Conditions

Super AdminTenant Admin

Time conditions route calls automatically by time of day and day of week. Inside the open window, calls go to one destination. Outside it, they go to another.

ICTPBX time conditions schedule list

Creating a Time Condition

  1. Go to PBX › Time Conditions
  2. Click Add Time Condition
  3. Name the condition (e.g. “Business Hours”)
  4. Set the Time of Day (e.g. 08:00 to 17:00) and the Day of Week for the open window
  5. Pick the Open Destination for calls during those hours and the Closed Destination for calls outside them
  6. Click Save
A time condition routes calls by itself. To use it, point an IVR menu option at its extension. If you want a manual day/night switch instead, use Call Flows.

Holidays

Time conditions don’t support holidays or date ranges. To close for a holiday, switch a call flow to Closed (Night) for the day.

Related Features

  • Call Flows – a manual day/night switch for times a schedule doesn’t cover
  • Inbound Routes – send a DID to an IVR menu that leads to your time condition