A Call Flow lets you toggle between two call destinations using a feature code — useful for “on/off duty” or “lunch break” routing without changing your inbound route.
Adding a Call Flow
- Go to PBX → Call Flows
- Click Add Call Flow
- Set both routing destinations
Settings
| Field | Description |
|---|---|
| Name | Label (e.g. “Lunch Toggle”) |
| Extension | DID or internal number pointing to this flow |
| Enabled Destination | Route when call flow is ON |
| Disabled Destination | Route when call flow is OFF |
| Status | Current state (On/Off) |
Toggling the Call Flow
Dial the feature code from any registered extension to flip the active state between enabled and disabled destinations.
:::info Current Status
The current On/Off status is visible in the Call Flows list. It can also be toggled directly from the list view.
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