Super Admin
Subscriptions map service packages to tenants. When you activate a subscription for a tenant, ICTPBX immediately seeds that tenant’s quota rows with the package limits – extensions, devices, voice minutes, fax pages, everything. You can upgrade or downgrade at any time and the change takes effect instantly.
Assigning a Package to a Tenant
- Go to Billing › Subscriptions
- Find the tenant in the list and click Change Package
- Pick the package
- Confirm the change
The system deactivates any previous subscription and the new one starts immediately. The tenant’s quota dashboard updates straight away.
To pause a tenant’s subscription, click Suspend. Click Activate to resume it.
When you upgrade a tenant to a larger package, their existing resources are preserved – ICTPBX just raises the limits. When you downgrade, the limits drop to the smaller package’s levels. ICTPBX doesn’t delete resources that are over the new limit, but the tenant can’t create more until they’re back under it.
Upgrading and Downgrading
Find the tenant in the subscriptions list and click Change Package. There’s no downtime – the change happens in real time. The tenant’s billing quota dashboard shows the new limits immediately.
Related Features
- Billing Packages – create the package tiers to assign
- Billing Payments – add credit to a tenant’s balance
- Billing & Usage – what tenants see after subscription assignment