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Billing: Service Packages

Super Admin

Service packages set the PBX slot limits and the free monthly usage you offer to each business tier. You create packages here and then assign them to tenants via Subscriptions. A single ICTPBX installation can have as many packages as you need – Basic, Standard, Professional, Enterprise, or any custom tiers you design.

ICTPBX service packages list

Creating a Package

  1. Go to Billing › Packages
  2. Click + New Package
  3. Set the Name, Description and Billing Interval
  4. Configure slot limits for each PBX resource type: extensions, devices, ring groups, call queues, voicemail boxes, IVR menus, conference rooms, music on hold slots. These are hard limits, and 0 means unlimited.
  5. Set the monthly free-tier allocations: voice minutes and fax pages included at no extra charge
  6. Set the monthly conference minutes included
  7. Choose the Rate Plan. This is a plan from Billing › Plans, and its rates are set under Billing › Rate Plans.
  8. Click Save

ICTPBX new service package form
ICTPBX new service package full page form
ICTPBX package resource limits form
ICTPBX package resource limits full page

How Usage Is Charged

Slot limits are hard. Once a tenant reaches one, ICTPBX won’t let them create more of that resource. The voice minutes, fax pages and conference minutes in a package are free each month. Anything above that is charged at your rates and taken from the tenant’s credit. Usage is processed hourly, and the free allowance resets every month.

ICTPBX doesn’t cut calls off when a tenant’s credit hits zero. To stay in control, set a max concurrent calls limit and a low-credit email alert threshold on each tenant. You can’t delete a package while a tenant is subscribed to it. Billing is a Service Provider Edition feature.

Rate Plans

Rate plans define the per-unit pricing applied when a tenant exceeds their free-tier quota – the per-minute rate for voice calls and the per-page rate for fax transmissions. Go to Billing › Rate Plans to create your rates, then group them into a plan under Billing › Plans before you set up packages.

ICTPBX billing rate plans list

Keep package names meaningful from the tenant’s perspective (“Basic 10-User” vs “PKG-001”). Tenant Admins see their package name in the billing quota dashboard.

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