Super AdminTenant Admin
User Management lets you create and manage portal accounts for everyone who needs access to your ICTPBX tenant. There are three roles: Super Admin, Tenant Admin and End User. Each account’s role and permissions control what that person can see and do in the portal.
Adding a User
- Go to Administration › User Management
- Click Add User
- Enter the username, the password (twice), first and last name, and email
- Tick the permissions the user needs. You can only grant permissions you hold yourself; the others are greyed out. Users a Tenant Admin creates are End Users automatically, with no role picker. Only a Super Admin can make someone a Tenant Admin.
- Click Save
Role Permissions
The role you assign determines the menu items and API access that user gets:
- Super Admin – manages the whole platform, including tenants, trunks, routes, packages and rates
- Tenant Admin – manages their own organisation: users, the PBX and fax features the Super Admin has granted, Reports › CDR Reports, and Billing › Quota and Usage
- End User – self-service: their own extension and SIP credentials (PBX › My Extension), the browser softphone, voicemail, fax (Fax › My Fax Account), read-only DIDs and CIDs, and My Quota / My Usage. End users can’t create PBX objects.
Editing and Deactivating
Click the edit icon next to any user to update their details, permissions, or password. To temporarily block access without deleting the account, set their status to Inactive. Inactive users can’t log in but all their settings are preserved.
Permission Filtering
Beyond the three roles, Super Admins can grant or restrict specific permissions for each Tenant Admin account. This lets you offer different capability tiers to different tenants – one Tenant Admin might have access to CDR reports while another doesn’t.
