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PBX CDR Reports

Super Admin

PBX CDR (Call Detail Records) is a filterable log of the calls your PBX has handled. You can filter it by date range and direction. PBX CDR is a Super Admin menu. If you’re a Tenant Admin, use Reports › CDR Reports instead.

ICTPBX PBX CDR call detail records from FreeSWITCH

Viewing Call Records

  1. Log in as the Super Admin and go to Reports › PBX CDR
  2. Set the date range
  3. Optionally pick a Direction: Inbound, Outbound or Local
  4. Click Apply

What Each Record Shows

  • Date/Time – when the call started
  • Domain – the tenant’s SIP domain
  • Direction – Inbound, Outbound or Local
  • Caller – the calling party
  • Destination – the number or extension that was called
  • Duration – total call time
  • Billed – the billed time
  • Hangup Cause – why the call ended (NORMAL_CLEARING, NO_ANSWER, BUSY, etc.)
CDR Sync runs every hour. If you need the latest calls straight away, click Run ETL Now.

ICTPBX reports statistics graphical summary

Related Features

  • CDR Reports – records for fax transmissions and programmatic calls (Reports › CDR Reports)
  • Realtime Monitor – live view of calls currently in progress
  • System Activities – a log of portal activity (Reports › System Activities)