Super AdminTenant Admin
The Realtime Monitor gives you a live view of active calls and registered phones, refreshed every 5 seconds. You can see who’s on a call and take control actions without touching the CLI.
Viewing Active Calls
Go to PBX › Realtime. Counters at the top show the number of active channels and registrations. The Active Channels table shows each call with:
- Direction
- Caller ID
- Destination
- State and Call State
- Codec
- IP
The Registrations table lists the phones that are registered right now, with User, Realm, Network IP, User Agent and Status.
Live Call Control
Each active channel has these actions:
- Hangup – end the call immediately
- Hold/Unhold – put the call on hold, or take it off hold
- Transfer – blind transfer to another extension or number
Live call control uses FreeSWITCH ESL (Event Socket Layer) commands under the hood, so you don’t need server access.
If you manage a call center, keep the Realtime Monitor open in a separate browser tab during business hours so you can spot stuck or abandoned calls quickly.
Click to Call
- In the Click to Call box, enter the From extension and the number to call
- Your extension rings first
- When you answer, ICTPBX dials the number
The From extension has to be registered, otherwise the request is refused. You can do the same through the API with POST /api/call/originate and the fields from_ext and to_number.
Related Features
- PBX CDR Reports – Super Admins can search call records after a call ends
- Call Queues – set up queues and their agents