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Ring Groups

Super AdminTenant Admin

Ring groups let you ring multiple extensions at the same time or in sequence when a specific number is dialed. They’re the quickest way to set up simple call distribution without a full call queue – great for small teams.

ICTPBX ring groups list

Creating a Ring Group

  1. Go to PBX › Ring Groups
  2. Click Add Ring Group
  3. Set a name and the extension number callers will dial to reach the group
  4. Choose a ring strategy: simultaneous (all phones ring at once), sequence (one at a time, in order), random, rollover or enterprise
  5. Set the call timeout in seconds and a Timeout Destination for unanswered calls
  6. Add members with Add Destination: pick an extension, or click External? for an outside number
  7. Click Save

ICTPBX new ring group form
ICTPBX ring group edit form showing member extensions

Ring groups are a common destination for inbound DID routes and IVR digit options. Set up your ring group first, then point your inbound route or IVR menu to it.

Related Features

  • Inbound Routes – send incoming DID calls to this ring group
  • IVR Menus – route a digit press to this ring group
  • Call Queues – use queues when you need hold music, position announcements, and agent tier management