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IVR Menus

Super AdminTenant Admin

IVR menus (auto-attendants) greet callers with a recorded message and route them based on the digit they press. You can build multi-level menus with unlimited digit options, each pointing to an extension, a ring group, voicemail, or another IVR menu.

ICTPBX IVR menus list

Creating an IVR Menu

  1. Go to PBX › IVR Menus
  2. Click Add IVR Menu
  3. Set the menu name and extension number
  4. Upload or select the greetings. Greeting (long) plays when a caller enters the menu and Greeting (short) plays when the menu repeats. You can also set an Invalid Sound for a wrong key and an Exit Sound.
  5. Set the Timeout in milliseconds. For example, 10000 waits 10 seconds for input.
  6. Set Max Failures and Max Timeouts, then pick the Exit Action and Exit Destination. That’s where callers go if they don’t press a valid key.
  7. On the Options tab, add digit options (0-9, *, #). Each one can transfer to an extension, a ring group or another IVR menu, or send the caller to voicemail. You can also use hangup, playback, check voicemail and directory.
  8. Click Save

ICTPBX new IVR menu form
ICTPBX IVR menu edit form with digit options
ICTPBX IVR menu full page view

Build your ring groups and voicemail boxes first. You need those destinations to exist before you can point IVR digits at them.

Multi-Level Menus

To build a nested menu (“Press 1 for Sales, 2 for Support, 3 for Spanish”), point a digit option to another IVR menu. There’s no limit to how many levels you nest.

Related Features

  • Inbound Routes – set your IVR menu as the destination for an incoming DID
  • Call Flows – switch calls to a different IVR by hand, for example at night