Introduction

What is ICTPBX?

ICTPBX is a full-featured white label and multi-tenant PBX management platform built on top of Angular Framework, ICTCore and FreeSWITCH. It provides a modern web interface for managing all aspects of your business phone system as well as Internet Fax.

Key Features

  • Extensions — Create and manage SIP extensions for your team
  • Ring Groups — Route calls to groups of extensions simultaneously or in sequence
  • Call Queues — Queue incoming calls with hold music and agent assignment
  • IVR Menus — Build multi-level auto-attendant menus
  • Voicemail — Per-extension voicemail with email delivery
  • Conferences — Multi-party conference bridges
  • Time Conditions — Route calls differently based on business hours
  • Call Flows — Toggle call routing with a feature code
  • Gateways — Connect to SIP trunks and VoIP providers
  • Inbound Routes — Map DIDs to ring groups, IVRs, or extensions
  • Billing & Usage — Monitor usage limits and quotas

Who Should Use This Guide?

Audience Description
Tenant Admin Business owners or IT staff managing a single organization’s PBX
System Admin ICT staff installing, configuring, and maintaining the platform

Use the top navigation to jump to the relevant section.