Fax Settings & Cover Pages

Super AdminTenant Admin

Fax Settings control how outbound faxes are transmitted from your tenant – including the outbound caller ID, the header printed on each page, retry behavior, and ECM settings. Cover Pages let you create reusable templates that get prepended to outbound faxes automatically.

ICTPBX fax settings caller ID and header configuration

Configuring Fax Settings

  1. Go to Fax › Settings
  2. Set the Outbound Caller ID – the number that appears as the sender on the recipient’s fax machine
  3. Set the Fax Header – the company name and number printed in the header strip at the top of each transmitted page
  4. Configure Max Retries – how many times FreeSWITCH should retry a failed fax before giving up
  5. Toggle ECM (Error Correction Mode) on or off based on your provider’s recommendation
  6. Click Save

Managing Cover Pages

Cover pages are reusable templates with merge fields for recipient name, company, fax number, date, subject, and message body. When you send a fax, you can choose a template to prepend automatically.

ICTPBX fax cover pages templates list

Creating a Cover Page Template

  1. Go to Fax › Cover Pages
  2. Click Add Cover Page
  3. Name the template (e.g. “Standard”, “Legal”, “Confidential”)
  4. Design the cover page using the available merge fields
  5. Click Save
Create separate templates for formal and informal faxes. Your team can pick the right one when sending from the Send Fax form.

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