ICTPBX Feature
Call Transfer
Call transfer moves a live call to another person or extension. With ICTPBX you do a blind transfer that sends the caller straight through to the new destination. You transfer with the Transfer button in the browser softphone, or with your desk phone's own transfer key.
Clean transfers keep callers from repeating themselves and bouncing between people. ICTPBX gives every user blind transfer and hold, plus a live view for supervisors who need to step in.
What you get
Blind transfer
Send the caller directly to another extension, a ring group, or voicemail without waiting. Good for quick hand-offs.Hold and resume
Press Hold to park the caller on hold music, then resume when you're ready. Attended transfer isn't supported in the softphone.Transfer from anywhere
Use the Transfer button in the WebRTC softphone, or the transfer key on your desk phone.Watch it live
The realtime monitor lists active calls, and a supervisor can transfer, hold or hang up any of them.Frequently asked questions
Does ICTPBX support attended transfer?
No. ICTPBX does blind transfers, which connect the caller right away. Put the caller on Hold if you need a moment first. Desk phones can use their own transfer keys.
Can I transfer to voicemail or a ring group?
Yes. You can send a call to another extension, a ring group or voicemail.
How do I transfer from the browser phone?
Click the Transfer button in the WebRTC softphone and enter the destination.
Can a manager see transfers?
The realtime monitor lists active calls with hold and transfer controls for supervisors.