🚀 Getting Started
New to ICTPBX? Start here.
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| 📚IntroductionPlatform overview, architecture, and key capabilities |
🔑Getting StartedLog in, understand your role, and navigate the portal |
👤My AccountView SIP credentials, set DND, Follow Me, and fax email |
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✨ Featured Capabilities
Newest ICTPBX features, explained.
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| 📲Zero-Touch ProvisioningIP phones fetch SIP config by MAC on boot; roll out a whole fleet with DHCP option 66. |
☎️Click-to-CallPlace a call from the browser; the server rings your extension, then bridges it. |
⭐Feature CodesStar codes for voicemail, DND, call forward, pickup, and call transfer. |
| 🔄Call TransferBlind or attended transfer from the softphone, a desk phone, or a star code. |
📱Install as AppInstall ICTPBX as a desktop or mobile app that opens in its own window and self-updates. |
🛡️Fraud & Credit ControlsCap concurrent calls per tenant to limit toll fraud, with low-credit alerts. |
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💼 Tenant Administration
Manage your PBX – extensions, routing, queues, fax, and more.
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| 👥User ManagementCreate and manage user accounts with role-based access |
📞ExtensionsAdd SIP extensions for phones, softphones, and fax |
📱DevicesRegister desk phones and ATA adapters for zero-touch provisioning |
| 📸Ring GroupsRing multiple extensions simultaneously or in sequence |
📋Call QueuesQueue callers with hold music, ring strategies, and agent tiers |
🔢IVR MenusBuild multi-level auto-attendant menus with digit routing |
| 📬VoicemailPer-extension voicemail boxes with email audio delivery |
🎤Conference RoomsHosted audio bridges with PIN access and live participant control |
📥Inbound RoutesMap DID phone numbers to extensions, queues, IVRs, or voicemail |
| 🔢DID NumbersManage and assign direct inward dial phone numbers |
🔄Call FlowsAutomate day/night routing with business hours schedules |
🕐Time ConditionsDefine business hours and holiday schedules for call routing |
| 📍Follow MeCascade call forwarding to multiple phones with delay and timeout |
🚫Call BlockBlock unwanted callers and number patterns at the dialplan level |
🎵Music on HoldUpload and manage hold music per queue or ring group |
| 🌐Gateways (SIP Trunks)Connect VoIP providers and manage SIP trunk credentials |
⭐Feature CodesStar-code reference for voicemail, DND, call pickup, and recording |
💻WebRTC SoftphoneMake and receive calls directly in your browser – no app needed |
| 📡Realtime MonitorLive view of active calls with hang-up, hold, and transfer controls |
📤Outbound FaxSend faxes as PDFs directly from the portal |
📨Inbound FaxReceive faxes as PDFs delivered to your email address |
| 📄Fax Settings & Cover PagesConfigure outbound caller ID, fax header, and reusable cover page templates |
📊PBX CDR ReportsFull call detail records from FreeSWITCH with download and export |
📈Billing & UsageMonitor quota usage, credit balance, and resource limits |
| 🛣️Outbound RoutesMatch dialed-number patterns to SIP trunks with per-route caller ID and failover gateways |
📠Bulk Fax CampaignsSend one fax document to many recipients with per-recipient delivery tracking |
📇Fax Contacts, Groups & DNCKeep a fax address book, reusable groups, and a Do Not Contact list for compliant sends |
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⚙️ System Administration
For service providers – installation, tenants, billing, and platform management.
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| 🏢Tenant ManagementProvision and manage business customer tenants |
🎨Branding & White-LabelPer-tenant logo, login page, and portal customization |
📦Billing PackagesDefine service tiers with resource slots and usage quotas |
| 🔗Billing SubscriptionsAssign and change service packages per tenant |
💳Billing PaymentsRecord credit payments and view tenant payment history |
📋ICTCore CDR & ReportsAPI-layer call and fax records with statistics summaries |
| 📝Activity LogAudit trail of all portal actions, logins, and config changes |
📢AnnouncementsPush maintenance notices and updates to users on login |
🏗ArchitecturePlatform overview, components, ports, and data flow |
| 🔧InstallationStep-by-step server setup guide |
📄ICTCore ConfigurationConfigure REST API, JWT keys, and database connections |
🗃PBX DatabasePostgreSQL config and key PBX tables reference |
| 🔋FreeSWITCH ConfigSIP profiles, ESL, logs, and media storage settings |
💾Backup & RestoreDatabase and file backup schedules and restore procedures |
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Ready to Deploy ICTPBX?
Get the full open source PBX platform – multi-tenant management, voice, fax, and WebRTC on one installation. Self-hosted, no per-user fees, fully open source.
Contact Us
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