DID Numbers

Super AdminTenant Admin

DID (Direct Inward Dial) numbers are the phone numbers assigned to your ICTPBX installation. This page shows all DIDs in your system, their assignment status, and where calls arriving on each number get routed.

Viewing Your DIDs (Tenant Admin)

Tenant Admins see the DIDs assigned to their tenant on Fax › My DIDs. Each DID shows its current routing destination and assignment status.

Adding a DID (Super Admin)

1. Go to Routing › DID Numbers
2. Click Add DID
3. Enter the phone number in E.164 format (e.g. +12025551234) and a Title
4. Click Save
5. Click Assign on the number and pick the tenant

To add a lot of numbers at once, use Create DIDs in batch or Import CSV Data. Any rows that fail are listed so you can fix them.

Routing a DID

On Fax › My DIDs (or Routing › DID Numbers), click Forward on the number and choose a service. For voice, that’s Forward to Extension, Ring Group, IVR Menu or Voicemail. For fax, it’s Fax to Email or Receive Fax.

Fax DIDs

To use a DID for inbound fax, create an extension under PBX › Extensions with Extension Type set to Fax and a Fax Delivery Email. Then click Forward on the DID and choose Forward to Extension (the fax extension) or Fax to Email. Don’t create a voice inbound route for a fax DID. A voice route wins, and the fax never arrives.

Related Features

• Inbound Routes – define what happens when a call arrives on this DID
• Inbound Fax – configure a DID for fax delivery