Time Conditions route calls differently based on the day and time — for example, sending calls to voicemail outside business hours.
Adding a Time Condition
- Go to PBX → Time Conditions
- Click Add Time Condition
- Define the schedule and match/no-match destinations
Settings
| Field | Description |
|---|---|
| Name | Label (e.g. “Business Hours”) |
| Time of Day | Start and end time (e.g. 08:00–17:00) |
| Day of Week | Days this condition applies |
| Month / Day of Month | Optional date-specific overrides (holidays) |
| Match Destination | Route when condition is true (inside hours) |
| No-Match Destination | Route when condition is false (outside hours) |
Example: Business Hours
| Setting | Value |
|---|---|
| Time | 08:00 – 17:00 |
| Days | Monday – Friday |
| Match → | Main IVR Menu |
| No Match → | After-hours voicemail |
Tip: Holiday Handling
Create a separate time condition for public holidays using the Month/Day fields, and point it to a holiday greeting before the main business-hours check.
Create a separate time condition for public holidays using the Month/Day fields, and point it to a holiday greeting before the main business-hours check.