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IVR Menus

Super AdminTenant Admin

IVR menus (auto-attendants) greet callers with a recorded message and route them based on the digit they press. You can build multi-level menus with unlimited digit options, each pointing to any destination – an extension, ring group, voicemail, call queue, conference room, or another IVR menu.

ICTPBX IVR menus list

Creating an IVR Menu

  1. Go to PBX › IVR Menus
  2. Click Add IVR Menu
  3. Set the menu name and extension number
  4. Upload or select the greeting audio file
  5. Configure the timeout (seconds to wait for input) and the invalid-input destination
  6. Add digit options (0-9, *, #) and map each to a destination
  7. Click Save

ICTPBX new IVR menu form
ICTPBX IVR menu edit form with digit options
ICTPBX IVR menu full page view

Build your ring groups, call queues, and voicemail boxes first – you need those destinations to exist before you can point IVR digits at them.

Multi-Level Menus

To build a nested menu (“Press 1 for Sales, 2 for Support, 3 for Spanish”), point a digit option to another IVR menu. There’s no limit to how many levels you nest.

Related Features

  • Inbound Routes – set your IVR menu as the destination for an incoming DID
  • Call Flows – send calls to a different IVR after business hours