Super AdminTenant AdminEnd User
ICTPBX is a multi-tenant cloud PBX platform that lets service providers host and manage voice and fax communications for multiple business customers from a single installation. This guide walks you through logging in and finding your way around the portal.
Logging In
Open your browser and go to your ICTPBX portal URL. Enter your email address and password on the login page, then click Sign In.
Once you enter your credentials and sign in, the dashboard loads based on your role. Super Admins see system-wide statistics. Tenant Admins see their tenant’s PBX dashboard. End Users see a summary of their own activity and find their settings under PBX → My Extension.
Understanding Your Role
ICTPBX has three roles, each with its own menu and permissions:
- Super Admin – full access to all tenants, billing, trunks and routing, branding and system settings
- Tenant Admin – manages one tenant’s extensions, users, PBX resources, and reports
- End User – uses their own extension and the browser softphone, sets DND and call forwarding in My Extension, checks voicemail, sends and receives faxes, and sees their DIDs and caller IDs (read-only). End Users can’t create PBX objects.
Your menu shows only the items relevant to your role. If you don’t see a menu item, your account doesn’t have permission for it.
Navigating the Portal
The sidebar on the left is your main navigation. Hover over any section to expand it. The header shows your credit balance and a button to open the built-in WebRTC softphone. Use the softphone panel to make and receive calls directly in your browser.
Next Steps
- Tenant Admins – start with Extensions to add your first SIP extension
- End Users – open My Extension (PBX → My Extension) to find your SIP credentials
- Super Admins – add your first tenant under Administration → Tenants (see Tenant Management). Then add a Tenant Admin user for it under Administration → User Management. The tenant itself has no login.