Super AdminTenant Admin
In addition to FreeSWITCH PBX CDR, ICTPBX provides ICTCore-level records that cover all activity processed through the ICTCore API layer – including fax transmissions, programmatic voice calls, and campaign activity. These reports are available at the platform level and give a complete cross-channel audit trail.
Opening CDR Reports
- Go to Reports › CDR Reports
- Filter by start and end date, type (voice, fax, conference, voicemail), direction and hangup cause
- Click Search
Voice records are imported every hour, so a call can take up to an hour to show up.
Statistics Report
The Statistics Report provides graphical summaries of call and fax volume over time. Use it to spot usage trends, identify peak hours, and compare activity across tenants.
Difference from PBX CDR
- PBX CDR (Super Admin only) – records from FusionPBX’s
v_xml_cdrtable, one record per FreeSWITCH call leg - CDR Reports – records from ICTCore’s API layer, covering fax jobs, API-initiated calls, and usage tracked for billing
For billing reconciliation, use CDR Reports. For technical call troubleshooting (hangup causes, codecs, recording links), use PBX CDR.
Related Features
- PBX CDR Reports – FreeSWITCH-level call records with codec and hangup cause
- System Activities – portal action audit trail (not call records)