/* BEGIN BLOG-CLOSE-CHAT */ /* END BLOG-CLOSE-CHAT */

Inbound Routes

Super AdminTenant Admin

Inbound routes tell ICTPBX what to do with calls arriving on a specific DID (Direct Inward Dial) phone number. You can send the call to an extension, a ring group, an IVR menu or a voicemail box. The route goes live as soon as you save it.

ICTPBX inbound routes list

Creating an Inbound Route

  1. Go to PBX › Inbound Routes
  2. Click Add Inbound Route
  3. Type the DID Number, e.g. +12125551234
  4. Choose the Destination Type, then the Destination
  5. Leave Context as public and Order as 100
  6. Click Save. The route is live immediately.

ICTPBX new inbound route form

You need a DID number assigned to your tenant before you can create an inbound route. Contact your Super Admin to have a DID assigned, or manage your DIDs from the DID Numbers page.

Routing Options

  • Extension – ring one specific extension
  • Ring Group – ring multiple extensions simultaneously or in sequence
  • IVR Menu – play a greeting and let the caller choose
  • Voicemail – send directly to voicemail

To reach a call queue or conference room, send the DID to an IVR menu or ring group that leads to it. Each DID can have only one inbound route, so a second route for the same number is rejected. If you change a route’s DID, the old number’s routing is removed.

A DID carries voice or fax, not both. Don’t add an inbound route for a fax DID: a voice route wins and the fax never arrives. Use Forward on Fax › My DIDs for fax numbers.

Related Features

  • Call Flows – a manual day/night switch you can reach through an IVR menu option
  • DID Numbers – view and manage the numbers assigned to your tenant