Inbound Routes map incoming DIDs (phone numbers) to a destination inside your PBX — such as an IVR, ring group, or extension.
Adding an Inbound Route
- Go to PBX → Inbound Routes
- Click Add Inbound Route
- Enter the DID and select the destination
Settings
| Field | Description |
|---|---|
| DID | The incoming phone number (e.g. +12025550100) |
| Caller ID Name | Optional label for this DID |
| Destination Type | Extension, Ring Group, IVR Menu, Voicemail, Call Flow, etc. |
| Destination | Specific target to send the call to |
| Context | SIP context (usually public) |
| Enabled | Activate or deactivate this route |
Common Destination Types
| Destination | Use Case |
|---|---|
| IVR Menu | Main number → auto-attendant |
| Ring Group | Team DID → ring all team members |
| Extension | Direct number (DID) to a person |
| Call Flow | Enable day/night toggle routing |
| Voicemail | Direct to mailbox |
Each DID can only have one active inbound route. Creating a duplicate DID will replace the existing route.