Super AdminTenant AdminEnd User
Follow Me rings other numbers too when your extension is called, including external mobile or landline numbers. Each destination has its own delay and timeout, so you can set up a true “find me, follow me” cascade that tries your desk phone first, then your mobile, then voicemail.
Setting Up Follow Me
- Go to PBX › Follow Me and click Add Follow Me. You can also open the extension under PBX › Extensions and use its Follow Me tab.
- Pick the extension and tick Enable Follow Me
- Click Add Destination and enter an extension or an external number
- Set the delay in seconds (how long to wait before this number starts ringing)
- Set the timeout in seconds (how long to ring this number before moving on)
- Add more destinations to build a cascade
- Click Save
Set delay=0 and timeout=20 on your desk phone, then delay=20 and timeout=30 on your mobile. Your desk rings first; if you don’t answer in 20 seconds, your mobile starts ringing too.
Follow Me works for direct calls, ring-group calls and IVR transfers to the extension. External numbers go out through your outbound routes, and they’re billed like any other outbound call.
Who Can Configure Follow Me
Tenant Admins can set up Follow Me for any extension in their tenant.
Related Features
- Extensions – every extension has its own Follow Me tab
- Feature Codes – there’s no dial code for call forwarding; set it on the extension’s Forwarding tab