Super AdminTenant Admin
ICTPBX voicemail boxes store messages for individual extensions and send email notifications with the recording attached as an audio file. You manage boxes from this screen, including the PIN, email delivery and greetings.
Adding a Voicemail Box
- Go to PBX › Voicemail
- Click Add Voicemail Box
- Enter the Box Number. It’s normally the same as the extension it serves.
- Set a Password. This is the PIN (digits only) you’ll enter when you check messages.
- Enter the address for message notifications under Email (notifications)
- Under Voicemail File, choose whether the recording is attached to the email. Tick Keep local after email if you want a copy kept on the server.
- Click Save
To check messages by phone, dial *99 followed by your mailbox number, for example *991001. Then enter your PIN when asked.
Uploading a Custom Greeting
Save the box first, then open it again. In the Greetings section, enter a name, choose a WAV, MP3 or OGG file and click Upload Greeting. The greeting plays to callers before they leave a message.
Package Quotas
Your service package includes a voicemail box slot limit. Contact your Super Admin to upgrade if you run out.
Related Features
- Extensions – pick the box as the No Answer or Busy destination on the extension’s Forwarding tab
- Feature Codes – dial *99 and your mailbox number to check voicemail by phone