4 — Tenant Admin Guide #

EE only — Tenant admin accounts exist in Enterprise Edition only. In Community Edition the single admin account manages everything.

A Tenant Admin (role = Tenant) manages users within their own organisation. They cannot manage other tenants or access system-level settings.

What a Tenant Admin Can Do #

• Create, edit, and delete users within their tenant
• Assign permissions to sub-users — but only permissions they themselves hold
• Allocate PBX resource quota to sub-users — within their tenant’s quota pool
• Use all fax and PBX features they have been granted by the system admin

What a Tenant Admin Cannot Do #

• Create or edit tenants
• Access billing or branding settings
• Grant a permission they do not hold
• Assign quota beyond what remains in the tenant’s pool

Creating Sub-Users #

1. Log in as the tenant admin account.
2. Go to Administration → Users.
3. Click Add User.

The user form appears with the tenant pre-selected (your own tenant — you cannot change it).

Permissions #

The Fax Permissions and PBX Permissions cards show only the permissions your account holds. You cannot grant what you don’t have.

For example, if your tenant admin account has:

• Send Fax, Receive Fax, Fax to Email
• Extensions, Devices, Call Queues, Voicemail

Then the form shows exactly those checkboxes — nothing more.

PBX Resource Allocation #

The PBX Resource Allocation card shows quota inputs for each PBX feature the tenant is licensed for. Each input shows the remaining pool:

• Pool — total slots the tenant has been granted
• Provisioned — already allocated to other users
• Available — how many you can still assign to this user

The input’s maximum is capped at the available remaining. You cannot over-allocate.

Fax Quota #

The daily and monthly fax limit inputs show the remaining capacity in the tenant’s pool. The form prevents saving if the entered value exceeds what remains.

Managing Existing Users #

Go to Administration → Users to see all users in your tenant.

Click Edit to update a user’s details, permissions, or quota.

Click Delete to remove a user.

Viewing Your Own Quota #

Go to Billing → Usage to see your tenant’s current fax and resource usage.

Important Notes #

• Role assignment: When creating a sub-user, select User (not Tenant) for regular end-users. Granting the Tenant role gives them tenant-admin level access.
• Permission changes take effect at next login: If you remove a permission from a sub-user, they must log out and back in before the menu reflects the change.
• You cannot edit your own tenant record: The Tenants menu is not available to tenant admin accounts.